Cash Back Payment terms & conditions

Business Stream's cash back payment terms and conditions as at 13 April 2016.

  1. Our ‘Cash Back Payment’ offer is valid from 13 April 2016.
  2. To qualify for a Cash Back Payment, Scottish Water Business Stream Limited must have received notification from the Central Market Agency (through a T008.0 transaction) that one or more of your Supply Points is being transferred to a different Licensed Provider. Furthermore Scottish Water Business Stream Limited may be prepared to offer you the Cash Back Payment in advance of receiving Central Market Agency T008.0 transaction if, in its opinion, that it did not make this offer you will transfer to another Licensed Provider.
  3. To qualify for a Cash Back Payment a three-year fixed term Contract must be agreed with Business Stream and maintained throughout the term of the Contract. Please see condition 15 & 16 below.
  4. To qualify for a Cash Back Payment Direct Debit and eBilling must be selected and maintained throughout the term of the Contract. Please see condition 15 & 16 below.
  5. The total contract discounts offered and applied will be dependent on the service taken, your estimated annual consumption and the chosen contract term. Your estimated annual consumption is based on information contained in our billing system (where available), information supplied to the central market system and where these are not available industry standards are used. The discounted rates are from the default retail tariffs as published annually by the Water Industry Commission for Scotland or the Business Stream Standard Default Retail Tariffs as published in the Business Stream’s charging statement.
  6. If your water meter(s) is(are) 20mm or smaller we will offer a 100% discount on the first 25m3 of water consumption per fiscal year. The free water discount is combined with the other discounts offered and will be highlighted in your supply contract. The total aggregated discount is added to your Business Stream account(s).
  7. The value of the Cash Back Payment is 9% (nine percent) of Annual Revenue after deduction of any other discounts which will be received as part of the Contract. Annual Revenue means the charges Business Stream has received from you, the Customer, for Primary Services billed in a twelve month period up to the point of calculation. Primary Services means the provision of water and waste water services to a site(s), made up of some or all of the following; fixed charge for water, volumetric charge for water, fixed charge for waste water, volumetric charge for waste water, trade effluent charges, property drainage charges and roads drainage charges.
  8. Quotes are valid for five business days from the date Business Stream receive notification from the Central Market Agency (through a T008.0 transaction) that one or more of your Supply Points is being transferred to a different Licensed Provider.
  9. If Business Stream do not receive notification from the Central Market Agency (through a T008.0 transaction) that one or more of your Supply Points is being transferred to a different Licensed Provider the quote is valid for 20 business days.
  10. If a signature is required on your Contract, the maximum period during which the Contract is open for acceptance is 28 days, that is, the Contract must be signed and returned to Business Stream, before the end of that 28 day period, along with a completed Direct Debit mandate.
  11. The discounts will be applied to your Business Stream account within two working days of you accepting a quote, completing the contract and receiving the application, where appropriate. If the direct debit mandate requires more than one signatory, and is posted or emailed to Business Stream, the discount will be applied within two business days of receipt of a completed form.
  12. The Cash Back Payment will be paid into your Business Stream account(s) within five business days of the commencement of the Contract.
  13. If you require more than one signatory to complete a direct debit mandate you can post the completed form to Mail Team, Business Stream, PO Box 17381, Edinburgh EH12 1GT or email them as attachments to retention@business-stream.co.uk. Business Stream is not responsible for the security of any personal data that is emailed.
  14. Incomplete direct debit mandate forms will be returned to customers by post, with further instructions on how to complete them. Applications will not be processed or discounts applied until they are completed and received.
  15. As part of the application process Business Stream may refer to a credit reference agency. This check will not appear on or affect your credit score. The results of the check will determine the direct debit payment frequency offered.
  16. If the contract is terminated (in whole or in part) prior to the specified end date by you, or by Business Stream as a result of your breach of the contract, Business Stream shall be entitled to recover from you the cumulative discount (if any) from the default retail tariffs or the tariffs in Business Stream’s charging statement that has been applied in consideration of the contract term from the commencement date to the date of termination. Unless otherwise agreed between you and Business Stream, any supply of water and/or waste water services after the date of termination of this contract shall be subject to Business Stream’s standard terms and conditions of supply.
  17. If the Contract is terminated (in whole or in part) prior to the specified End Date by you or by Business Stream as a result of your breach of the Contract, Business Stream shall be entitled to recover the Cash Back Payment from you.
  18. If the Water Industry Commission for Scotland makes a determination or takes any other regulatory action which impacts Business Stream such that the economic basis on which Business Stream offers licensed services on the terms set out in the contract is adversely affected, Business Stream shall be entitled to amend the terms of the contract at any time on or after the date on which any such determination or other regulatory action takes effect so that Business Stream is put in the same economic position as it would have been had the impact not occurred. Business Stream shall give not less than one month’s notice in writing of any such amended terms. If you do not wish to continue with this contract on such amended terms, you may terminate this contract on giving not less than one month’s notice in writing to Business Stream. In the event of such termination, Business Stream shall have no right to recover from you the cumulative discount (if any) from the default retail tariffs or the tariffs in Business Stream’s charging statement that has been applied in consideration of the contract term from the commencement Date to the date of termination and the Cash Back Payment.
  19. The supply of services is subject also to Business Stream's Standard Terms and Conditions of supply, the current version of which is available on the Business Stream website.
  20. If there is any conflict between the Standard Terms and Conditions of Supply, these Cash Back Payment Terms and Conditions, and the provisions of the Contract, these Cash Back Payment Terms and Conditions shall take precedence, then the provisions of the Contract, and then the Standard Terms and Conditions of Supply.