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You can contact us about most things using one of our specific enquiry forms. Just pick from the topics below. Don't see what you're looking for? Scroll down to use our general enquiry form or send us an email
Including updating contact details, moving premises, and getting a letter of authoritySee account details options
Including setting up eBilling, checking your account balance, and getting a copy of your billSee billing options
Including seeing full details of all your charges, asking for a breakdown, or challenging an element of your billSee charges options
How to make a complaintSee how to make a complaint
Including renewing your contract, amending your contract, or switching suppliers.See contracts options
Including information for customers in Scotland, Yorkshire, or the rest of England.See Covid-19 options
Including submitting a meter reading, how to find your meter, and applying for a burst allowanceSee meter options
Including making online payments, setting up direct debits, and seeing all the ways you can paySee payment options
Can't find what you're looking for?
You can get in touch with us in a few different ways!