Send us a message

Choose a specific enquiry topic, make a general enquiry or email us.

Pick a message topic

You can contact us about most things using one of our specific enquiry forms. Just pick from the topics below. Don't see what you're looking for? Scroll down to use our general enquiry form or send us an email

Account details

Including updating contact details, moving premises, and getting a letter of authority

See account details options


Including setting up eBilling, checking your account balance, and getting a copy of your bill

See billing options


Including seeing full details of all your charges, asking for a breakdown, or challenging an element of your bill

See charges options


How to make a complaint

See how to make a complaint


Including renewing your contract, amending your contract, or switching suppliers.

See contracts options


Including information for customers in Scotland, Yorkshire, or the rest of England.

See Covid-19 options

My meter

Including submitting a meter reading, how to find your meter, and applying for a burst allowance

See meter options


Including making online payments, setting up direct debits, and seeing all the ways you can pay

See payment options