You may receive multiple invoices for your water due to amendments made to your bill. We are legally obliged to send every invoice for your records; however you only need to pay the last one. They should all arrive at the same time so you can identify the one to pay.
Metered (or measured) properties in Scotland
You may receive multiple invoices due to amendments made to your bill. We are legally obliged to send every invoice for your records, however, you only need to pay the last one (the one with the highest invoice number). They should arrive at the same time so you can identify which one to pay.
Choose the corresponding part of your bill
Scroll down to find the corresponding part of your bill
1. Invoice no
2. Supply point ID
You will have one or two supply point ID (SPID) numbers. One is for your water connection and/or one is for your waste water connection. This lets us know where your access to water is.
3. Water service charges
This covers the provision of a clean, fresh water supply. As you have a water meter, the charge is based on your recorded water use. You won't know exactly what you're going to be charged in every bill because the amount of water you use could go up or down depending on water use by your business or by using water saving appliances. You will be responsible for paying for any water loss as a result of that leaks on your property or within your property’s boundary.
4. Discounts
If you’re entitled to any discount, this is where it will appear on your bill.
Choose the corresponding part of your bill
Scroll down to find the corresponding part of your bill
1. Fixed water and waste water charges
Fixed charges are applied to all properties for the upkeep of external pipes and pumps that supply water to your property and remove waste water from your property.
2. Fixed water and waste water charges
Fixed charges are applied to all properties for the upkeep of external pipes and pumps that supply water to your property and remove waste water from your property.
3. Volumetric water and waste water charges
These charges are based on the volume of water used by your business and the waste water disposed of down your drain. Waste water is typically calculated at 95% of the recorded water usage, as that’s what is estimated to go down the drain.
4. Volumetric water and waste water charges
These charges are based on the volume of water used by your business and the waste water disposed of down your drain. Waste water is typically calculated at 95% of the recorded water usage, as that’s what is estimated to go down the drain.
5. Property and roads drainage
Any business that is connected to the public water and sewerage system is required to pay a charge towards the cost of collecting and treating rain water from the property. These charges also cover your contribution to the public roads drainage system and helping to keep the roads free from flooding. These charges are based on the Rateable Value (RV) of your property, even if you are exempt from commercial rates.
See items on your bill that aren’t here? See our guide for customers with more complex bills
Metered Bills FAQs
Got a question about Metered Bills in Scotland? We’ve included our most asked questions below.
FAQs
What period of time do the charges on my bill cover?
The period of time that your charges cover is displayed on the first page of your bill, above the account summary section. This can vary depending on when we receive meter readings.
Why have I been billed based on an estimated meter reading?
As a licensed provider of business water services, we’re required to read each customer’s water meter twice a year. If you have received a bill that is based on an estimate meter reading, this will either mean that the bill is covering a period of time between meter readings, or that our engineers were unable to read your meter when they visited.
If you would prefer not to have an estimated bill, you can provide us with your own meter reading over the phone or online. Please only read your meter if it’s safe to access your meter. After doing this, we’ll be able to re-issue your bill based on the actual consumption as determined from the readings that you submitted.
Why are the first 25m3 of water that I use charged at a different rate?
For customers whose consumption is measured by a 15-20mm sized water meter, our industry regulations provide us with a standardised rate at which to charge the first 25m3 of water that’s consumed. After that point, we are able to offer our reduced rate and will apply the new rate for all consumption that is over and above this level.
Why have I received multiple bills?
Usually, you’ll only ever receive one bill from us. However, if we need to make an amendment on your account, this can result in receiving multiple bills or invoices through the post from us. We’ll always endeavour to let you know if this might happen by contacting you over phone or email.
When an amendment is made, we’re required to ensure that a full record of this change is provided to you. Sometimes it’s not possible to show an amendment on a single bill, so more than one may be generated in order to accurately display the steps that have been taken.
Our bills are produced in numerical order, so even if you receive more than one on the same day, simply look for the invoice number at the top of the page. This can be found after the forward slash next to your customer reference number.
How can I get a discount on my bill?
We have a number of ways in which customers can save money on their bills. This could be by signing up for direct debit, eBilling or by signing up to a one, two or three year contract.
Find out how much you could save with an instant quote here, or get in touch with one of our water experts to discuss the options available.
Can’t find what you’re looking for? Get in touch.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
