Charges
Get help understanding your charges, challenging a recovery charge, or receive assistance with an estimated bill.
See full details of all your charges
Whatever supply type and region, you'll find a full outline of all our rates and charges here.
Learn moreUnderstand your charges
Everything you need to know about how your charges are calculated is already explained on this page. You’ll find clear guidance and regional charge breakdowns to help make sense of your bill.
View charge breakdownsChallenge a recovery charge
If you have been charged a recovery charge and you believe it's been added incorrectly, you can contact us to challenge it.
Submit a challengeUnderstand my bill
If you're struggling to understand any of the elements of your bill, our handy bill explainer might help.
Read our guideChallenge an estimated bill
If your bill is based on an estimate and you think you've been charged incorrectly, you can let us know here.
Challenge a bill
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
